The Situation
A fast-growing DTC beauty brand had plateaued at 2.8× ROAS on Meta and Google despite a healthy creative pipeline. Their previous agency was optimising for purchase ROAS but ignoring lifetime value, resulting in high-volume, low-value customer acquisition that looked good in reporting but was unsustainable as a business.
What We Did
Rebuilt the attribution model around LTV-to-CAC ratio rather than first-purchase ROAS. Restructured audience architecture to deprioritise broad acquisition and focus budget on high-LTV lookalike segments. Produced 40 creative variants in six weeks — testing hooks, formats, and offers simultaneously. Added a CTV component to support the upper funnel and reduce Meta frequency-driven creative fatigue.
The Results
Q4 ROAS improved from 2.8× to 5.2×. Cost-per-acquisition dropped 41%. Average order value increased 18% through better audience segmentation. Brand recall in the target demographic increased 38%, measured via a brand lift study run simultaneously with the performance campaign.